Track the complete grievance record
A practical structure for facts, responsibility and closure.
LaborNexa Cases · Representation work
Union Case Management Software for Grievances, Discipline & Representation
Give union representatives a connected record of the issue, evidence, deadlines and next action. Keep representation history useful as a matter changes stage or moves between representatives.
Organize the matter, not just the contact
A contact record tells you how to reach someone. A representation record needs to explain what happened, which procedure applies, who is acting and what comes next. LaborNexa Cases connects members and organizational contacts to case-specific facts, notes, documents and responsibilities.
The product is designed for labor unions representing members. It is not an employer HR system or a shared employer–union decision-making workspace.
Grievances are part of a broader representation history
Union work can begin with an investigation or disciplinary concern and later involve a grievance, hearing or arbitration. Track the case type and representation stage, while retaining the underlying history and the current next action.
- Grievances and potential grievances
- Disciplinary representation
- Investigations and related proceedings
- Arbitration and hearing preparation records
- Member relationships and case history
- Related cases and contract provisions
For a detailed view of contractual grievance steps and intake, explore union grievance software.
Make responsibility visible
Assign a representative and identify the owner of the next action. Keep the current status, due date and stage together so a steward, coordinator or authorized leader can see what requires attention. Role-based access helps the organization control who can view or change records.
A useful handoff includes the immediate task, relevant source documents and unresolved questions. Case notes and documents preserve that context when assignments change, rather than leaving a new representative with a title and an unexplained deadline.
Prepare from a connected case record
Keep witness information, statements, evidence and case notes associated with the correct matter. Connect applicable CBA provisions and review related cases or internal precedent as part of preparation. Preserve the difference between an allegation, a documented fact and a decision in the way your team records its notes.
Employer and attorney reference numbers can help align the union record with external correspondence. They do not give outside parties access to the workspace. Your organization’s permissions and handling procedures remain important.
Record the outcome and what still needs to happen
Capture the remedy requested, resolution and settlement obligations. Where a remedy includes money or leave, maintain agreed amounts separately from verified delivery. A case can have an agreement while still needing follow-up; the record should make that distinction clear.
Historical records and reporting help leadership review status, workload and recurring issues. Access to case features depends on the organization’s configuration and the user’s role. Ask for a walkthrough using the kinds of representation matters your union actually handles.
Questions from union representatives
How does Cases differ from a generic CRM?
A CRM typically starts with contacts and sales or service activity. Cases centers the union representation matter: procedural stages, assignments, documents, contract references, remedies and resolution history.
Can representatives review previous matters?
Authorized users can review historical records and related-case or precedent links. Permissions still apply, and a past outcome should be evaluated against the current facts and contract.
Will the software decide which deadline applies?
Your organization configures and reviews its procedures and rules. Applicable CBAs, policies, statutes and jurisdiction determine the procedure; representatives must verify dates and any exceptions.
Related resources
Representation work in FOP lodges
How Cases fits law-enforcement labor organizations.
LaborNexa Cases
See LaborNexa Cases in your union’s workflow
Choose a plan for your union and keep grievances, documents and next actions together.
Get startedSupport the representative doing the next action
Review day-to-day steward case management and law-enforcement labor representation across units. Bring the same fictional case to each vendor using our evaluation questions.